Refund and cancellation policy

You can cancel a paid plan at any time from Billing: open Account in the Clypt app and choose Manage billing. Canceling stops the next renewal. There is no cancellation fee and you do not need to contact us.

After you cancel, your plan and its remaining credits stay available until the end of the monthly or yearly period you have already paid for. Your account then moves to the free plan. It is not deleted.

Paid plans renew automatically at the end of each billing period, every month or every year depending on the billing you chose, until you cancel. Prices are in US dollars (USD) and exclude any applicable taxes. Current prices are on the pricing page.

If Clypt is not right for you, email support@clypt.pro within 7 days of the first payment of your first paid subscription and we will refund that payment in full, as long as you have used fewer than 30 credits (30 minutes of video) on the paid plan.

Credits have no cash value. Unused credits are not refunded or paid out when you cancel, downgrade or renew, and they do not turn into a refund.

Apart from the first-payment refund above, renewal payments and credit top-ups are non-refundable, except where the law requires otherwise. If we charged you in error, for example twice for the same period, we refund the mistaken charge.

You can upgrade, downgrade or switch between monthly and yearly billing from Account, and the change takes effect straight away. Moving up a plan starts a new billing period that day: you pay the new price at once, minus the unused value of your current plan, and your credits are topped up to the new plan’s allowance. Moving down a plan is not refunded: the lower price applies from your next renewal (or that day, if you also switch between monthly and yearly), and your credits stay until the next refill. If you move down and then back up within the same billing period, the upgrade is charged at the full price with nothing taken off. Switching the same plan between monthly and yearly starts a new billing period that day, minus the unused value of the old one.

If we discontinue a paid plan entirely, we refund the prepaid, unused part of your billing period.

Email support@clypt.pro from the address on your Clypt account with the subject “Refund”. We reply within 1 business day. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.

Nothing in this policy limits rights you have under the consumer law where you live. These terms sit alongside our terms of service.